🔒 Legal
Privacy Policy
Last updated: 20 June 2026 · Effective from the date of registration
TL;DR: We collect only what we need to run Pets Virtual Home. We never sell your data. You own everything you put in. You can request deletion at any time.
1
Information We Collect
When you use Pets Virtual Home, we collect the following types of information:
Account Information
- Your name, email address, and password when you register
- Clinic name, address, phone number, and business type
- Payment and billing information (processed securely via Razorpay — we do not store card details)
- Profile picture or avatar (optional)
Business Data You Enter
- Pet and pet owner records, medical histories, vaccination records
- Appointment and billing data
- Inventory, staff, and service information
- Any other data you upload or create inside the platform
Usage Information
- Log data including IP address, browser type, pages visited, and timestamps
- Device information (operating system, screen resolution)
- Feature usage patterns to help us improve the product
2
How We Use Your Information
We use collected information to:
- Provide, operate, and maintain the Pets Virtual Home platform
- Process your payments and manage your subscription
- Send transactional emails (invoices, password resets, subscription alerts)
- Send product updates and announcements (you may opt out at any time)
- Provide customer support when you contact us
- Detect, prevent, and address technical issues or fraudulent activity
- Analyse usage to improve our features and user experience
We do not use your pet or medical data for any purpose other than delivering the service to you. We do not run ads, and we do not sell or rent your information to third parties.
3
Data Storage & Security
Your data is stored on secure servers. We implement the following measures to protect it:
- Encryption in transit: All data transferred between your browser and our servers uses HTTPS/TLS encryption
- Encrypted passwords: Passwords are hashed using bcrypt and never stored in plain text
- Access controls: Role-based access ensures staff can only access what they need
- Regular backups: Data is backed up regularly to prevent loss
- Audit logs: All significant actions are logged for security and compliance purposes
While we take security seriously, no method of transmission over the internet is 100% secure. We recommend using strong, unique passwords and enabling two-factor authentication where available.
4
Cookies & Tracking
We use cookies and similar technologies to:
| Cookie Type | Purpose | Required? |
|---|
| Session cookies | Keep you logged in during your session | ✅ Essential |
| CSRF tokens | Protect forms from cross-site request forgery | ✅ Essential |
| Preference cookies | Remember your theme (light/dark) setting | Optional |
| Analytics cookies | Understand how pages are used (aggregated, anonymous) | Optional |
You can control cookies through our consent banner and your browser settings. Disabling essential cookies may affect your ability to use the platform.
5
Third-Party Services
We use the following third parties to deliver our service:
| Service | Purpose | Data Shared |
|---|
| Razorpay | Payment processing | Name, email, amount |
| SMTP Provider | Transactional emails | Name, email, message |
| Google reCAPTCHA | Bot/spam prevention on forms | Browser metadata |
Each third party has its own privacy policy. We only share the minimum information necessary for them to perform their function.
6
Data Retention
We retain your data for as long as your account is active or as needed to provide services. Specifically:
- Account data is kept until you delete your account
- Billing records are retained for 7 years for legal and tax compliance
- Activity logs are retained for 12 months
- After account deletion, personal data is purged within 30 days
7
Your Rights
You have the following rights over your personal data:
- Access: Request a copy of the data we hold about you
- Rectification: Correct any inaccurate or incomplete data
- Erasure: Request deletion of your account and associated data
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to how we process your data for marketing purposes
- Withdrawal: Withdraw consent for optional data processing at any time
To exercise any of these rights, contact us at support@petsvirtualhome.com. We will respond within 30 days.
8
Children's Privacy
Pets Virtual Home is a business management platform intended for use by adults operating pet care businesses. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us immediately and we will delete it.
9
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will:
- Update the "Last updated" date at the top of this page
- Send an email notification to registered users for significant changes
- Display a notice in the platform dashboard
Continued use of Pets Virtual Home after changes constitutes acceptance of the updated policy.
10
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please reach out: